Return Policy

RETURN POLICY

- RETURNS & EXCHANGE -

If for any reason you are not satisfied with our products, we will assist you with a prompt credit

or exchange.

- RETURN POLICY –

We advise all customers to check their goods immediately upon delivery in the event a style

may be damaged.

All returns and exchanges must be requested within 5 days of receipt.

All damage claims should be made within 2 business days of receipt of goods.

All credits will be applied as store credit. Credit card refunds will need to be reviewed.

Return credits will be issued after the return is received and inspected by our return

department.

Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and

with their original tags intact.

All sale items are “final sale” and not eligible for return or exchange.

All returns that surpass the 7-day return period (excluding manufacturer defects) are subject to

a 20% restocking fee.

All returns must have a Return Authorization Number (RA#) in order for the claim to be

processed.

Shipping and handling charges are not refundable.

There is a 20% restocking fee for all returns. Only damaged items are exempt.

All sale items or discounted and ‘special order’ items are deemed FINAL and cannot be

returned. All sales are not subject to a refund. Only store credit will be issued

- RETURN PROCESS -

To initiate a return, simply email sales@dustyrosewholesale.com We will issue a Return

Authorization Number (RA#) and a Return Authorization Request Forum (RA Request Form).

You MUST include a hard copy of a filled-out RA Request Form in the return package. We do

not accept returns without a RA# and a RA Request Form.

For damaged items, please provide photos of the damages, style number, and invoice number

in the initial return request email.

We recommend you to send your return via an insured carrier. We are not responsible for any

lost or damaged packages. Customers will be responsible for all shipping charges incurred for

delivery and exchanges, including rush orders.

If you have any further questions, please email us at sales@dustyrosewholesale.com

Please include your Sales ID or Invoice No.in the subject line and the following information in

the body:

1. Company Name

2. Invoice Number

3. Style Number

4. Size(s) & Color

5. Quantity

6. Picture of damaged